Your information
Privacy policy
What we collect when you order flowers, why we need it, who we share it with, and how you can ask us to change or delete it.
This policy explains how Flower Delivery Perth (“we”, “us”, “our”) handles personal information collected through flowerdeliveryperth.com.au. We handle your information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
We’ve written it in plain English rather than legal boilerplate, because a privacy policy nobody can read isn’t much use to anyone.
What we collect
We only collect what we need to take your order and get flowers to the right door.
Recipient information
When you send flowers, you’re giving us someone else’s details. We use them only to make that delivery and to contact the recipient if we can’t find the address. We don’t add recipients to any marketing list, and we don’t contact them again unless you place another order for them.
Why we collect it
- To process, arrange and deliver your order.
- To contact you about that order — confirmations, delivery updates, substitutions and the delivery photo.
- To handle refunds, replacements and customer support enquiries.
- To meet our tax, accounting and legal record-keeping obligations.
- To improve our website, products and delivery service.
- To send occasional offers and seasonal reminders — only if you’ve opted in.
Marketing is always opt-in. Placing an order doesn’t subscribe you to anything. If you do opt in, every email has an unsubscribe link and we act on it immediately.
Who we share it with
We share only what’s necessary to fulfil your order and run the business. Each of these providers is bound by its own privacy obligations.
What we do
- Collect only what an order needs
- Use secure, encrypted (HTTPS) connections
- Restrict staff access to order records
- Act on deletion and access requests
- Keep marketing strictly opt-in
What we never do
- Sell or trade your personal information
- Store full credit card numbers
- Add recipients to marketing lists
- Share your data with unrelated third parties
- Email you without your consent
Cookies
Cookies are small files stored by your browser. We use them to:
- Keep the site working — remembering your cart, your login and your checkout progress. These are essential; the site can’t function without them.
- Understand usage — anonymised analytics showing which pages are visited and where visitors come from.
- Improve relevance — where advertising cookies are used, they help us show our flowers to people who’ve visited before.
You can block or delete cookies in your browser settings at any time. Blocking essential cookies will stop the cart and checkout from working properly.
How long we keep it
We keep order records for as long as we need them to run the business and meet our legal obligations — in Australia, financial and tax records must generally be retained for seven years. Marketing contacts are kept until you unsubscribe. Website analytics data is retained according to our analytics provider’s standard retention period.
When information is no longer needed and we’re not legally required to keep it, we delete or de-identify it.
How we protect it
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access. That includes an SSL-encrypted (HTTPS) connection across the whole site, secure hosting, restricted staff access to order data, and payment handling by a PCI-compliant provider so card details never touch our systems.
No system is perfectly secure, and we can’t guarantee absolute security. If a data breach occurs that’s likely to cause you serious harm, we’ll notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
Your rights
You can, at any time:
- Access the personal information we hold about you.
- Correct anything that’s wrong or out of date.
- Ask us to delete your information, where we’re not legally required to keep it.
- Unsubscribe from marketing emails — instantly, via the link in any email.
- Complain if you think we’ve mishandled your information.
Email us and we’ll respond within a reasonable period, normally 30 days. We may need to verify your identity first, so we don’t hand your information to someone else.
Making a complaint
If you’re unhappy with how we’ve handled your information, contact us first — most issues are resolved quickly. If you’re not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC).
Third-party links
Our site may link to other websites, such as social media pages or payment providers. This policy doesn’t cover those sites — we’d encourage you to read their privacy policies before sharing information with them.
Changes to this policy
We may update this policy as our business or the tools we use change. The current version is always on this page, with the last-updated date below. Material changes will be flagged on the site.
Contact us
Last updated: [DATE]
Privacy questions, answered
Do you sell my personal information?
No. We never sell, rent or trade your personal information to anyone. We share it only with the providers needed to fulfil your order — our payment processor, delivery drivers, hosting and email platform — and only what each of them needs.
Do you store my credit card details?
No. Payments are handled directly by our PCI-compliant payment provider. We receive confirmation that payment succeeded and the last four digits of the card, but we never see or store your full card number or security code.
What happens to the recipient’s details after delivery?
They’re kept with your order record so you can reorder easily, and used only for that delivery. We never add recipients to marketing lists or contact them again unless you place another order for them.
Will you email me marketing after I order?
Only if you opt in. Placing an order subscribes you to nothing — you’ll receive order and delivery emails only. If you do opt in, every email includes an unsubscribe link that we act on immediately.
Can I ask you to delete my data?
Yes. Email us and we’ll delete your personal information, except records we’re legally required to keep — financial and tax records must generally be retained for seven years in Australia. We normally respond within 30 days.
How can I see what information you hold about me?
Email us with your request and we’ll provide a copy of the personal information we hold, normally within 30 days. We may need to verify your identity first so we don’t release your information to someone else.
How long do you keep my order information?
Order and financial records are kept for seven years to meet Australian tax and accounting obligations. Marketing contacts are kept until you unsubscribe, and information we no longer need is deleted or de-identified.
Is my payment secure on your website?
Yes. The entire site runs over an SSL-encrypted (HTTPS) connection, and payments are processed by a PCI-compliant provider so card details never pass through or sit on our systems.
Do you use cookies?
Yes. Essential cookies keep your cart, login and checkout working, and analytics cookies help us understand how the site is used. You can block or delete cookies in your browser settings, though blocking essential cookies will stop the cart and checkout from working.
What happens if there’s a data breach?
If a breach occurs that is likely to result in serious harm, we will notify affected customers and the Office of the Australian Information Commissioner, as required under Australia’s Notifiable Data Breaches scheme.
Who do I complain to if I’m not happy?
Contact us first — most concerns are resolved quickly. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Questions about your information?
Ask us directly — access, correction and deletion requests are handled by a real person, not a form.